Ember Support
Please include your iPhone model and iOS version. We reply to every message.
Restoring Ember Pro on a new device
Ember Pro is a one-time purchase tied to your Apple Account. On the new device, open Settings inside Ember and tap Restore Purchase, or tap Restore Purchase on the Ember Pro screen. Make sure you are signed in to the same Apple Account you used to buy it.
Seven Nights to a Quieter Mind
Night 1 is free for everyone. Nights 2 through 7 are included with Ember Pro. Each night downloads the first time you play it, so you need an internet connection for that first play; after that it is saved on your device and plays offline.
Apple Health is not recording sessions
In Ember, open Settings and turn on Save to Apple Health. If it is already on, open the Health app → your profile → Apps → Ember, and confirm that Mindful Minutes is allowed. Ember only writes completed sessions; it never reads your Health data.
Daily reminders are not arriving
Open the iPhone Settings app → Notifications → Ember, and make sure notifications are allowed. Then check the reminder time inside Ember’s Settings.
Refunds
Apple handles all App Store purchases and refunds. To request one, visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Privacy
Ember has no accounts, no ads, and no analytics. Read the full Privacy Policy.